Information for visitors who have a disability
This page covers all facilities available to visitors who have a disability. If you have any queries or need assistance during your visit, please contact any member of staff who will be happy to help.
For further information on accessibility to The NEC Piazza (Halls 1 - 5) and The NEC Atrium (Halls 6 - 20), including photos, please click on the following links through the DisabledGo website.
NEC Piazza
NEC Atrium
ACCESS AND PARKING
If travelling by train disembark at Birmingham International Railway Station, access to The NEC and The NEC Arena is via the bridge-link.
All levels of The NEC and The NEC Arena are accessible to wheelchair users, via ramps or lifts. The Piazza and Atrium main entrances have automatic doors.
A lift between Hall 5 and Toute Suite opposite the Main Piazza Entrance takes disabled visitors from Piazza level 1 to level 2. Tactile signage is fitted in or by the majority of lifts and public areas. Assistance Dogs are welcome at our venues, however we do not recommend that they are brought to concerts or other loud events.
For vehicles displaying blue badges, parking is free of charge at both our venues, situated at or near the main entrances.
Additional parking is also available, in main car parks, and these are serviced by free shuttle buses which are accessible to wheelchair users.
On arrival at venues, Traffic Officers will direct you to the most convenient parking area.
Please check your tickets for the doors open time, and arrive in plenty of time. The NEC Arena can be extremely busy before the start of a concert or event.
HEARING IMPAIRMENTS
Induction loop audio systems are fitted in the following locations:
All Piazza cloakrooms and ticket booths
Selected cloakrooms and ticket booths in the Atrium
Concourse Suites 1 and 2
Gallery Seminar Rooms 1, 2 and 3
We also have a number of portable induction loops which can be set up wherever needed.
MEDICAL FACILITIES
The main Medical Centre is in the Piazza, near Hall 5. Qualified staff are on duty throughout all exhibitions and events.
The Atrium Medical Centre is located by Atrium Entrance 2, opposite Hall 8.
WHEELCHAIR HIRE
For exhibitions at The NEC, our service partner Magbility operate a mobility equipment hire service. We strongly advise visitors to prebook equipment to avoid disappointment. Magbility operate a telephone booking line Monday to Friday 0900hrs-1700hrs on 01527 837076. For any visitors who have not prebooked equipment and arrive on the day, any remaining stock will be issued on a first- come, first-served basis. Manual wheelchairs are free of charge to blue badge holders, £5 per day to other visitors. Electric scooters are £15 per day for all visitors. This is a non-refundable scheme.
MEDICAL EMERGENCIES
In the event of a medical emergency please notify a member of Security or any member of staff who will be pleased to help you. Alternatively, call the Medical Centre on 2222 using the internal telephones located inside the main venues.
TOILETS
The NEC and The NEC Arena have mostly unisex wheelchair accessible toilets, with the exception of The NEC exhibition halls, where there are Male and Female wheelchair accessible toilets.
As part of an ongoing improvement plan, these toilets will be upgraded to unisex.
